Vision Helpdesk

Vision Helpdesk

Current Version: 5.1.0     Community Rating:

Vision Helpdesk is a Web-Based True Satellite Helpdesk Software that allows you to manage support for Multiple Companies at one place.

Hosting Service Optimized for Vision Helpdesk

Vision Helpdesk offers customer service solutions for every size business, It offers three customer support solutions

1. Help Desk Software : Multi channel customer support ticketing help desk that allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHATS, CALLS everything under single roof.

2. Satellite / Multi Company Help Desk : Manage your multiple brands or different companies customer support at centralized place, Setup different customer portal for each brand. Manage staff in different timezones and offer global customer support.

3. IT Service Desk : Service Desk software is enterprise level IT Help Desk that includes features from Help Desk and Satellite Help Desk additionally it offers ITIL / ITSM Modules – Incident, Problem, Change, Release, Contract, Financial Management, Service and Product Catalog, Vendor Management and more..

You will need a Valid License key to install and run Vision Helpdesk.


Cloud VDS Vision Helpdesk Solution

Get Vision Helpdesk Hosting Now $ 75 /mo
  • Vision Helpdesk Installation
  • 15GB Disk Space
  • Unlimited Monthly Transfer
  • Root SSH Access
  • Managed Firewall

Dedicated
Vision Helpdesk Solution

Get Vision Helpdesk Hosting Now $ 129 /mo
  • Vision Helpdesk Installation
  • 32GB RAM
  • cPanel Included
  • 480GB SSD + 1TB HDD
  • Choice of Datacenter

Just a few features Vision Helpdesk offers:

Online Issue Tracker

Track issues online, Ticket creation using web interface and Email Parsing. Fetch emails using email piping, POP3, IMAP, POP3 SSL, IMAP SSL. Advance features like Two Way Email Parsing | Catch All Rules | Pre and Post Email parsing | manage Break-Lines


Ticket Billing

Prepaid and Postpaid Billing | Manage Credit | Create Invoice | Taxation | Bill Tickets Per Minute | Per Hour| Per Ticket | Per Post, Track Bill Time, Multi-Currency | Automation and much more..


Blabby - Staff Collaboration

Private Social Hub for your staff members to communicate, share knowledge | files | presentations | collaborate on ticket issues.


Task Management

simplified way to create, track and assign project tasks to multiple staff agents and link them to incidents.


Help Desk Gamification

Gamify your help desk platform by setting up agent achievement levels and quests


Knowledge-base Management

Predefined Replies for Staff, Manage Knowledgebase for Clients and Staff, Create Forums, Question and Answer, Bug Submission, Feature Requests, Manage Downloads and more..


Help Desk Automation

Work Flow | SLA and Escalations — Automate your tickets work using rule based criteria and decide what action system should take on matching specific criteria conditions. Setup SLA's and offer timely response to tickets.

Check out these Vision Helpdesk screenshots.

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