osTicket

osTicket

Current Version: 1.18.1     Community Rating:

osTicket is a widely-used open source support ticket system

Hosting Service Optimized for osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.


Cloud VDS osTicket Solution

Get osTicket Hosting Now $ 49.95 /mo
  • osTicket Installation
  • 20GB Disk Space
  • Unlimited Monthly Transfer
  • Root SSH Access
  • Managed Firewall

Dedicated
osTicket Solution

Get osTicket Hosting Now $ 129 /mo
  • osTicket Installation
  • 32GB RAM
  • cPanel Included
  • 480GB SSD + 1TB HDD
  • Choice of Datacenter

Just a few features osTicket offers:



Web-based Platform : osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.


Customer Portal : All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.


Autoresponder : Configurable automatic reply sent out when a new ticket is opened or a message is received.


Email Integration : Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.


Role-based Access : Control staff's access level based on assigned groups, departments and teams.


Collision Avoidance : Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.


Ticket Assignment : Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.


Ticket Transfer : Transfer tickets between departments to make sure it's being handled by the correct staff.


Due Dates : Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.


Alerts & Notices : Staff and clients are kept up to date with email alerts. Configurable and flexible settings.


Dashboard & Reports : Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.


Canned Responses : Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.


Internal Notes : Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom.


Attachment Support : Allow web or emailed attachments. Configurable file type whitelisting to enhance security.


Email Templates : Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.


Ticket Filters : Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.


Service Level Agreements : SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.

Check out these osTicket screenshots.

Click here to see reviews of osTicket
Sorry, there are no reviews for osTicket to display.

<a href='https://glowhost.com/web-hosting-features/domain-registration/'>FREE Domain Name Registration</a>FREE Domain Name Registration

GlowHost registers your favorite .com, .net, or .org for free. Just order web hosting and the domain is on the house. The domain is owned by you, and you can migrate it away at any time.

<a href='https://apps.glowhost.com/'>Softaculous Web App Auto-Installer</a>Softaculous Web App Auto-Installer

Run all of the most popular web apps on your website in a few clicks. Choose WordPress, Drupal and more, complete with a staging site. You’ll be up and running in just a few minutes with our easy app auto-installer.

<a href='https://glowhost.com/web-hosting-features/cpanel-web-hosting-the-best-cpanel-web-host/'>cPanel Control <br />Panel</a>cPanel Control
Panel

Be a hero with our easy to use web site control panel. Create email addresses, manage DNS, check webmail, administrate databases, complete with a file manager and more good stuff.

<a href='https://glowhost.com/web-hosting-features/email_hosting/'>Business Class Email Services</a>Business Class Email Services

Professional IMAP email & webmail, anti-virus & anti-spam, end-to-end encryption with SPF and DKIM support. Advanced Managed DMARC & BIMI options available.